Politique de remboursement

From: laurentferrier.ch/pages/terms-conditions
Article 8 – Product Availability – Refund – Resolution

Except in case of force majeure or during the closing periods of the online store that will be clearly announced on the home page of the site, the shipping times will be, within the limits of available stocks, those shown below. Shipping times run from the date the order is registered on the order confirmation mail.
For deliveries to Switzerland, the seller agrees to send the purchased product within 40 days from the day after the buyer places the order.
For deliveries to another country, delivery terms will be specified to the buyer on a case-by-case basis.
If the agreed date or delivery time is not met, the buyer must, before breaking the contract, order the seller to execute the contract within a reasonable additional period of time.
If the new deadline is not completed, the buyer will be free to break the contract.
The buyer will have to complete these successive formalities by registered mail with the recipient’s acknowledgment or by writing on another sustainable medium.
The contract will be considered resolved upon receipt by the seller of the letter or the relevant communication medium informing him of this resolution unless the seller has performed in the meantime.
However, the buyer will be able to resolve the contract immediately, if the dates or deadlines seen above are an essential condition of the contract for him.
In this case, when the contract is resolved, the seller is required to reimburse the buyer for all the sums paid, no later than 14 days after the date on which the contract was denounced.
If the product ordered is unavailable, the buyer will be informed as soon as possible and will have the option to cancel the order. The buyer will then have the choice to request either the refund of the sums paid within 14 days at the latest of their payment, or the exchange of the product.

Article 9 – Delivery terms

Delivery refers to the transfer to the consumer of physical possession or control of the product purchased. The products ordered are delivered according to the terms and time specified above.
The products are delivered to the address indicated by the buyer on the purchase order, the buyer will have to ensure its accuracy. Any parcels returned to the seller due to an incorrect or incomplete delivery address will be through re-shipment at the buyer’s expense.
The buyer may, at his request, obtain the sending of an invoice to the billing address and not to the delivery address, by validating the option provided for this purpose on the purchase order.
If at the time of delivery, the original packaging is damaged, torn, opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the parcel and note a reservation on the delivery slip (parcel refused because open or damaged).
The buyer must indicate on the delivery voucher and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, product missing from the delivery voucher, damaged parcel, broken products …).
This verification is considered to be carried out as long as the buyer, or a person authorized by him, has signed the delivery order.
The buyer will then have to confirm by registered mail these reservations to the carrier no later than two business days after receiving the item or items and send a copy of that mail by fax or simple mail to the seller at the address indicated in the legal mentions of the site.
If the products need to be returned to the seller, they must be requested back from the seller within 14 days of delivery. Any claim made outside this time limit will not be accepted. The return of the product can only be accepted for products in their original state (packaging, accessories, instructions…).

Article 10 – Delivery errors

The buyer must make any claim of delivery error and/or non-compliance of the products in kind or in quality to the seller on the day of delivery or no later than the first working day following delivery. Any claim made beyond this time will be rejected.

The claim can be made, at the buyer’s choice:
– by telephone at the following number: +41 22 716 33 88
– by email to: order@laurentferrier.ch

Any claim not made in the rules set out above and within the time limit will not be taken into account and will relieve the seller of any liability to the buyer.
Upon receipt of the claim, the seller will assign an exchange number of the affected product or products and communicate it by e-mail to the buyer. The exchange of a product can only take place after the exchange number has been attributed.
In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the seller as a whole and in his original packaging through a special carrier such as Fedex, UPS, Ferrari, at the following address:

Route de Saint-Julien 150
1228 Plan-Les-Ouates

The return costs are the responsibility of the buyer.

Article 11- Product Guarantee

11-1 Legal Compliance Guarantee

The seller is guarantor of the compliance of the product sold in the contract, allowing the buyer to make an application under the legal guarantee of compliance provided in the Code of Obligations.

If the legal guarantee of compliance is implemented, it is recalled that:

– the buyer has a period of 2 (two) years from the date of the product’s sale to act;
– the buyer can choose between the repair (subject to the cost conditions) or the exchange. However, if the product cannot be replaced by a similar item, the purchaser may then request a refund or a price reduction. On the other hand, if the seller offers an immediate exchange by a strictly similar object, the buyer is obliged to accept it.
– the buyer does not have to provide proof of non-compliance of the product during the above-mentioned 24 months in case of new products (6 months in case of second-hand goods), following the sale of the product.

11-2 Legal Guarantee of Hidden Defects

In accordance with the Civil Code, the seller is guarantor of hidden defects that may affect the property sold. It will be up to the purchaser to prove that the defects existed in the sale of the product and are likely to render the product unsuitable for the purpose for which it is intended. This guarantee must be implemented within two years of the discovery of the defect.
The buyer can choose between the resolution of the sale or a reduction in the price according to the Code Civil.

Article 12 – Right of withdrawal

Application of the right of withdrawal
In accordance with the legal provisions, the buyer has 14 days from the date of delivery of his order, to return any items that do not suit him and request the exchange or refund without penalty, except for the shipping and return costs that remain at the buyer’s expense.
Returns are to be made in their original and complete state (packaging, accessories, notice …) allowing their re-marketing in the new state, accompanied by the purchase bill.
Damaged, soiled, or incomplete products are not taken back.
The right of withdrawal can be exercised online, using the retraction form available on this website. In this case, an acknowledgment on a durable medium will be immediately communicated to the buyer. Any other form of retraction is accepted. It must be unambiguous and express the will to retract.
In the event of the exercise of the right of withdrawal within the aforementioned time, the price of the purchased product or products are refunded.
The return costs are the responsibility of the buyer.
The exchange (subject to availability) or refund will be made within 14 days of receiving, by the seller, the products returned by the buyer.

Article 13 – Force majeure

Any circumstances beyond the control of the parties preventing the performance of their obligations under normal conditions are considered to be causes of exemption from the parties’ obligations and result in their suspension.
The party who invokes the above circumstances must immediately notify the other party of their occurrence, as well as their disappearance.
Any irresistible facts or circumstances, outside the parties, unpredictable, inevitable, beyond the will of the parties and which cannot be prevented by the parties, despite all reasonably possible efforts, will be considered as a case of force majeure. Expressly, are considered as cases of force majeure or fortuitous cases, in addition to those usually retained by the jurisprudence of Swiss courts: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks outside customers.
The parties will come together to review the impact of the event and agree on the conditions under which the contract will be continued. If the case of force majeure lasts longer than three months, these terms and conditions may be terminated by the aggrieved party.